MAGIC TALENT
Membership, Cancellation and Refund Policy
MAGIC TALENT policy draft for public review.
This draft is not yet a final, effective policy or a certification of legal compliance. Confirmation notes identify unresolved details. Intended safeguards are not statements that those controls are already available.
Business details
M.K. London Holdings Limited · Company number 14436468
6th Floor Amp House, Dingwall Road, Croydon, United Kingdom, CR0 2LXPlans and prices
Confirmed membership prices are in GBP:
| Plan | Monthly | Yearly |
|---|---|---|
| Talent Basic | £4.99 | £49.90 |
| Talent Premium | £9.99 | £99.90 |
| Brand Starter | £49 | £490 |
| Brand Professional | £99 | £990 |
| Agency / Enterprise | From £199 | From £1,990 |
Yearly pricing equals ten monthly payments. [CONFIRM total-price tax presentation, negotiated Enterprise pricing and how all charges will be displayed before real checkout.]
Access and renewal
Successful paid subscriptions unlock all listed plan benefits. Cancellation stops future renewals, with access retained until the current paid period ends. Upgrades and downgrades take effect at the next renewal, without mid-period proration. Failed renewal pauses paid access until successful payment.
Live payments remain disabled. Test transactions are not real purchases. [CONFIRM recurring-payment authorisation, reminders, cancellation instructions and final checkout wording before enabling live subscriptions.]
Refunds and statutory rights
Fees are generally non-refundable once a billing period has started, except where a refund is required by law. Eligible customers retain applicable statutory cancellation rights, including the 14-day cooling-off period where applicable.
Where a customer has requested immediate access, any permitted deduction for services already provided must meet applicable legal requirements. [CONFIRM the service classification and implement appropriate express requests, notices and records; do not assume account use alone waives cancellation rights.]
Duplicate payments, billing errors and unauthorised charges will be investigated and refunded where appropriate. Significant service failure may entitle affected members to an appropriate refund or credit. Separate contractual business terms apply only where supplied and agreed, and do not remove applicable statutory rights.
Request cancellation assistance or a refund from info@magictalent.co.uk. Include the account email and relevant invoice or payment reference, but no full card details. [CONFIRM refund processing procedure, payment-provider handling and realistic response times.]